T&Cs
- We operate on a No Reservation Policy. NO PAY NO SEAT
- Southampton Away Travel does NOT provide match tickets for the matches. Only coach travel is included in the price.
- Tickets is for coach travel ONLY (unless otherwise stated)
- There is no allocated seating unless for exceptional circumstances. This has to be agreed at the time of the booking
- Children under 16 will not be allowed to travel unless accompanied by an adult/parent/carer. In exceptional circumstances, we may need to let the parent/carer/guardian to sign a waiver for us to allow the under 16 to travel on the coach (Download the waiver as a PDF here)
- Alcohol is NOT PERMITTED on board and by law, we operate a no smoking policy. We have the right to refuse travel for passengers who we feel may be under the influence of alcohol or drugs and NO refund will be given
- Any abusive behaviour will not be tolerated and if required will be reported to the police
- For customers bringing any electronic equipment or devices (such as phones, laptops, wheelchairs, etc), we will not be liable for any faults or damages that may occur for the whole duration of the trip. For wheelchair users & any mobility aid/s, you have to be responsible for the handling of your wheelchair and mobility aid/s throughout the duration of the trip. If for any reason our drivers or stewards will help you handle the equipment, they will only do it at your presence and instructions and will not be held responsible for any faults or damages to the equipment/s.
- If a game is cancelled prior to departure due to bad weather or any other reason, we will issue a credit note that can be used towards future travel with us
- If the game is called off whilst we are en-route to our designated venue, no refund will be given
- Should the circumstance arise where, due to insufficient bookings, we are forced to cancel any excursion, all monies paid by passengers for that particular excursion will be refunded in full and following that the company shall be exempt from any further liability.
Booking Confirmation
All bookings are confirmed at the time of payment. By completing your booking, you agree to the terms outlined below.
❌ Cancellations & Refunds
Due to the nature of event-based travel and the high demand for this fixture:
All bookings are strictly non-refundable.
This applies immediately once your booking has been confirmed and payment received.🔁 Transfers (Recommended Option)
If you are unable to attend:
You may transfer your seat to another person
This must be arranged and confirmed with us in advance
The new passenger must provide full details prior to travel👉 This is the preferred option instead of cancellation
⚠️ Exceptional Circumstances
Refunds may only be considered in the following cases:
The event is cancelled or significantly changed
Southampton Away Travel cancels the coachIn these cases, a full or partial refund will be issued accordingly.
💳 Discretionary Refunds
In rare cases, a refund may be offered at our discretion, however:
This is not guaranteed
An admin fee may be retained
Timing of cancellation will be considered
Resale of the seat will be taken into account⏳ Late Cancellations
Cancellations made close to the travel date are very unlikely to be refunded
This is due to the difficulty in reselling seats at short notice
📩 Communication
All cancellations must be submitted via email
Refund decisions (if any) will be confirmed in writing🔒 Important
By booking with Southampton Away Travel, you acknowledge and accept:
That seats are purchased for a specific, high-demand event
That travel arrangements are made in advance based on confirmed numbers
That refunds are not guaranteed under any circumstances.